Returns Policy
[DRAFT] Placeholder policy structure pending final owner approval.
Non-personalized items
[DRAFT — Placeholder] Non-personalized items in unused, original condition may be eligible for return within the approved return window once final store terms are confirmed by the owner.
Personalized items
[DRAFT — Placeholder] Because personalized ornaments are custom laser-engraved to your specifications (such as custom names and years), personalized items are final sale and cannot be returned or exchanged unless they arrive damaged or with an engraving error caused by us.
Damaged/defective
[DRAFT — Placeholder] If your ornament arrives damaged in transit or has a manufacturing/engraving defect, please contact us with photos of the item and packaging so we can arrange a replacement or refund.
How to request
[DRAFT — Placeholder] To request support for a return or damaged order, email us with your order number, the item name, and a brief description (plus photos if damaged).
Contact
Questions about an order? Email support@funkyornaments.com or visit our Contact page. See also our Shipping Policy.