Frequently Asked Questions
Find answers to common questions about our laser-engraved wooden ornaments, custom ordering, and delivery.
What materials are your ornaments made from?
Every ornament is crafted from natural wood and laser-engraved to create crisp, lasting lettering and artwork that will not peel or fade over time.
How should I care for and store my wooden ornament?
Keep your natural wood ornaments in a dry, temperature-controlled environment away from moisture and direct sunlight. To clean, gently wipe with a soft, dry cloth. When storing between seasons, wrap ornaments individually in tissue or store in a padded ornament organizer to prevent surface scratching.
How does custom personalization work?
Each personalized ornament features an engraving field on its product page. Type the name, year, or custom text exactly as you would like it engraved before adding the item to your cart.
Can I change my personalization after placing an order?
Because custom laser-engraved ornaments are prepared shortly after checkout, please double-check your spelling and details before submitting. If you notice a typo, email us immediately at support@funkyornaments.com and we will do our best to catch it before production begins.
What are your shipping rates and production times?
Personalized ornaments are engraved to order. Standard production and processing takes 2–4 business days prior to dispatch. We offer standard shipping across all orders, with free shipping available on qualifying orders over $40.00. We also provide local porch pickup where applicable.
What is the holiday order deadline?
Holiday order cutoff: TBD (Placeholder — owner to confirm exact cutoff date). Because custom ornaments are crafted to order, we strongly encourage ordering as early in the season as possible to help ensure timely delivery before Christmas.
Can personalized ornaments be returned?
Because personalized items are custom engraved to your specifications, they are final sale and cannot be returned unless they arrive damaged or with an engraving defect caused by us. Please contact our support team with order details and photos if any issue arises.
How do I contact customer support?
Our team is available by email at support@funkyornaments.com. You can also visit our Contact page.